Refund policy

We stand behind every order. If your item arrives damaged, defective, incorrect, or missing, contact us at trovecostore@gmail.com within 30 days of the delivery date with your order number and a photo or short video showing the issue, and we'll send a full refund or a replacement — you do not need to return the item.

If your order hasn't arrived and tracking shows no movement for 45 days from the ship date (60 days for orders shipping outside the U.S.), contact us and we'll resend the item or issue a full refund.

If you need to cancel an order, contact us as soon as possible — orders can be fully refunded if canceled before they've started processing or shipped. Once an order has shipped, it can no longer be canceled.

All refund and replacement requests must be submitted within 30 days of the delivery date (or, for non-delivery, within 90 days of the order date). Requests outside this window can't be honored.

We're not able to accept general returns for reasons other than the issues listed above (e.g., simply changing your mind) — please review product details carefully before ordering.

To start a claim, email trovecostore@gmail.com with your order number and evidence (photo/video where applicable).